Returns and solutions

We are here to help

We want you to have a great experience before, during and after your purchase.

If you received a product with an issue or need to request a return, please contact our team. We will review your case and clearly explain the steps you need to follow.

How does it work?

A simple and supported process

Our team will guide you throughout the process to find the most appropriate solution for your purchase.

Contact us

Send us a message through WhatsApp or email and briefly explain the issue with your purchase.

We review your case

We will review the information provided and, when necessary, request photographs or additional details.

Receive a solution

We will inform you of the appropriate solution and provide the instructions needed to continue the process.

Before contacting us

Information we need

✓ Order number Please provide the number associated with the purchase made in our store.	✓ Customer information Include the name and email address used when placing the order.
✓ Explanation of the issue Clearly explain what happened and which product was affected.	✓ Photographs of the product When applicable, attach images of the product and its packaging.

Customer service

Coordinate your request

You can contact our team through WhatsApp or email. We will reply with the instructions needed to continue.

Send an email

WhatsApp: +56 9 2929 2564 | [email protected]

Important

Do not send the product before coordinating the return

Before sending any product back, you must contact our team and wait for the corresponding instructions. This allows us to properly register your request, review the case and prevent any issues during the process.

Return Policy